Returns & Exchanges
At Jamie Kay, we want you to love your purchase, which is why we offer a 30-day return window for all unwashed and unworn items in their original packaging. Please note that for hygiene reasons, swimwear and hair accessories are final sale unless faulty.
Check Eligibility
Ensure your items are in original condition with all tags attached and verify that the purchase was made within the last 30 days.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package and Ship
Securely pack your items and attach the generated shipping label to your parcel before dropping it off at your nearest authorized postal location.
Receive Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing